Privacy Policy for ScrapGuru

Last Updated: November 4, 2025

1. Introduction

Welcome to ScrapGuru ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("App") and services.

By using our App, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our App.

2. Information We Collect

2.1 Personal Information

When you register and use our App, we collect the following personal information:

Name: To identify you and personalize your experience
Phone Number: For account creation, authentication, and communication regarding pickup services
Email Address: For account authentication and service notifications
Password: Securely stored for account authentication (encrypted)

2.2 Location Information

We collect location data to provide our scrap pickup services:

GPS Coordinates: To determine your exact pickup location
Physical Addresses: For scheduling pickup appointments and directing our agents to your location
Geocoding Data: To convert coordinates to readable addresses

Location data is collected only when you actively schedule a pickup and grant location permissions. We do not track your location in the background.

2.3 Media and Content

When you use our services, we collect:

Photos and Videos: Images and videos of scrap materials you upload for assessment and pickup scheduling
Order Documents: Invoices, receipts, and other documents related to your orders

2.4 Order and Transaction Information

We collect information related to your orders and transactions:

Pickup Requests: Details about scheduled pickups, including date, time, and material type
Order History: Records of completed transactions
Payment Preferences: Your preferred payment method (Cash on Pickup or UPI)
Payment Information: Transaction details for completed orders (we do not store payment card details)

2.5 Device Information

Through Firebase and other third-party services, we may automatically collect:

Device Information: Device model, operating system version, unique device identifiers
Usage Data: App usage patterns, features accessed, crash reports
Log Data: IP addresses, access times, and other technical information

2.6 User Settings and Preferences

We store your app preferences and settings to enhance your experience.

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Delivery

To process and schedule scrap pickup requests
To connect you with our pickup agents
To provide order tracking and status updates
To facilitate payments and transactions

3.2 Account Management

To create and manage your user account
To authenticate your identity when you log in
To maintain your profile and preferences

3.3 Communication

To send you notifications about your orders and pickup schedules
To respond to your inquiries and provide customer support
To send important updates about our services or changes to our policies

3.4 Service Improvement

To analyze usage patterns and improve our App
To develop new features and services
To troubleshoot technical issues

3.5 Legal Compliance

To comply with applicable laws and regulations
To respond to legal requests and protect our rights
To prevent fraud and ensure security

4. Data Storage and Security

4.1 Data Storage

Your information is stored using secure cloud services:

Firebase Authentication: For user authentication and account management
Cloud Firestore: For storing user profiles, orders, and app data
Firebase Storage: For storing uploaded photos, videos, and documents

All data is stored on secure servers with industry-standard encryption both in transit and at rest.